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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Delivery and collection timetables

Quality standards

Relevant OHS legislation and infection control codes of practice enterprise policies and procedures

Safety and environmental aspects related to workplace operation and manual handling including workplace hazards

Types of linen and individual uses

Essential skills

It is critical that the candidate demonstrate the ability to

Complete all activities accurately and in a timely and safe manner

Complete work systematically with attention to detail without damage to goods equipment or personnel

Comply with enterprise requirements OHS legislation infection control and manual handling procedures and relevant health regulations

Demonstrate effective coordination of required processes

Use effective communication with userlocations maintained in relation to linen usage trends and stock levels

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Apply delivery and collection timetables

Recognise and adapt to cultural differences in the workplace including modes of behaviour and interactions among staff and others

Use numeracy skills to complete basic arithmetic calculations such as addition subtraction multiplication division and recording numbers

Use oral communication skills required to fulfil job roles in a safe manner and as specified organisation including skills in

asking questions

providing clear information

listening to and understanding workplace instructions

clarifying workplace instructions when necessary

literacy in English or a community language depending on client group and organisation requirements

Use reading and writing skills required to fulfil job roles in a safe manner and as specified by organisation at a level of skill that may range from the ability to understand symbols used in OHS signs to reading workplace safety pamphlets or procedure manuals and to reading labels

Use literacy support available in the workplace as required ranging from having access to support or assistance from expertmentorsupervisor to having no communication supports available

Evidence Required



The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit	The individual being assessed must provide evidence of specified essential knowledge as well as skills Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Context of and specific resources for assessment	Assessment should replicate workplace conditions as far as possible Simulations may be used to represent workplace conditions as closely as possible Acceptable simulation requires safe and efficient collection of soiled linen management of stock levels at user locations consultation with relevant people at the user location Resources essential for assessment include access to relevant workplace or appropriately simulated environment where assessment can ta organisation mission statement strategic and business plan relevant policies and procedures manuals other documentation relevant to the work context such as organisation charts floor plans instructions for the use of equipment Specific instructions for staff

Method of assessment	Observation in the workplace if possible Written assignmentsprojects or questioning should be used to assess knowledge Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice Questioning

Access and equity considerations	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

User locations may include but is not limited to	Hospital Aged care facility Residential accommodation Operating theatre Day surgery centre Sterilising service Dwelling Professional rooms Clinic Community service facility

Hazards may include but are not limited to	Exposure to heat Sharp objects Potentially infectious linen Sharps Foreign objects

Equipment may include but is not limited to:	Linen trolleys of various sizes Linen bags Baskets Bins

Organisation procedures may include but is not limited to::	Linen stock delivery, inventory management and stock rotation Collection locations and procedures Standard work practice for safe handling of soiled linen Use of protective clothing Notification of hazards and incidents Data recording (manual or electronic) Security and safe storage of clean and soiled linen

Consultation/Liaison may be required with:	Management representative at user-location eg Nursing Unit Manager Linen supplier Customer/s
Maintenance of optimum stock levels may include:	Review of imprest levels for each linen item Assessment of user requirements based on past and expected utilisation of linen Minimisation of stock holdings

Sources of information/documents may include	Customer/s Requisition dockets or forms Imprest system documentation Stock lists User-location management representative Australian standards, infection control and quality standards

Linen storage modes may include:	Shelving Racks Trolleys Cupboards Linen bags